We received reports that some people are not receiving their Love Long Beach Festival ticket confirmation email, especially Gmail users. Most of the time it's because the email ended up in Spam or 'Other' folder due to Gmail's overly aggressive spam filters, and searching for it does not always show it either, especially if you're on your phone.
We have come up with the quickest way to find this order confirmation email. It requires that you are on a laptop or desktop computer (this will not work on mobile), and logged into your Gmail account in a web browser (webmail).
Once you are logged in, you'll see a bar on top that says "Search mail". Into this bar, type the following search terms: Order Confirmation Love Long Beach Festival
You then may see a link that says "Some messages in Trash or Spam match your search.". Click the "View messages" link to reveal the missing email and then mark it as "Report not spam". This will ensure all future emails from us will be safely delivered directly to your Inbox.
Please contact us at if you need any further assistance with your ticket purchase after you've tried this method. Please see the screen shot below that shows you what you should be looking for.